Ion Audio - Glowtive | Frequently Asked Questions

TABLE OF CONTENTS

General Information
Battery and Charging
Bluetooth Connectivity
Multi-Sync™
Lights
Ambient Sounds
ION Sound Control App
Smart Connect and Voice Assistants
Water Resistance and Outdoor Use
Audio and Controls
Troubleshooting
Technical Specifications

ION Audio Glowtive Frequently Asked Questions

General Information

What is the ION Audio Glowtive?

The ION Audio Glowtive is a portable Bluetooth speaker that combines 360° audio with customizable lighting and built-in ambient sounds. It features six multi-color light modes, ten atmospheric sounds, Bluetooth connectivity, Dual-Connect™ Audio, Multi-Sync™, and compatibility with the ION Sound Control™ app.

What comes in the box?

The Glowtive includes:

Glowtive speaker
USB-A to USB-C charging cable, approximately 3.2 ft / 99 cm
Quickstart Guide

What are the dimensions and weight of the Glowtive?

The Glowtive measures approximately:

Width: 5.59 in / 141.9 mm
Depth: 5.59 in / 141.9 mm
Height: 12 in / 304.8 mm
Weight: 3.75 lbs / 1.70 kg

What is the model number of the Glowtive?

The technical model number is iSP138C. The product SKU is GLOWTIVEXUS.

Battery and Charging

How long does the Glowtive battery last?

The rechargeable lithium-ion battery provides up to 10 hours of playback.

Battery performance varies depending on the features being used and playback volume. The up-to-10-hour rating is based on typical audio playback with the Glowtive speaker volume at 50% and the connected Bluetooth device volume at 50%, without additional features.

How long does the Glowtive take to charge?

A full charge can take up to 5.5 hours when using a 5V, 2A USB power adapter.

For the fastest charging time, turn the Glowtive off while charging.

What type of charger should I use?

Connect the included USB-A to USB-C cable to a 5V, 2A USB power adapter or a powered computer.

A USB power adapter is not included.

How do I know when the Glowtive is charging?

A solid red LED next to the Power button indicates that the Glowtive is charging.

When charging is complete, the red LED will turn off.

Can I use the Glowtive while it is charging?

For optimal battery performance and longevity, it is recommended that you do not use the Glowtive while charging.

How should I store the Glowtive for long periods?

For the best battery longevity:

Store the Glowtive with approximately a 50% battery charge.
Avoid storing it in temperatures above 90°F / 32°C or below 32°F / 0°C.
Avoid completely discharging the battery whenever possible.
Do not leave the battery at a low charge for extended periods.

If the battery is left at a low charge for six months without being recharged, it may permanently lose capacity.

Bluetooth Connectivity

How do I pair my Bluetooth device with the Glowtive?

Turn on Bluetooth on your phone, tablet, or other device.
Press and hold the Glowtive Power button for approximately 2 seconds.
Open the Bluetooth settings on your device.
Select GLOWTIVE from the available devices.
Once connected, the Bluetooth LED will remain solid blue.

If voice prompts are enabled, you will also hear "Connected."

If your device requests a Bluetooth pairing code, enter 0000.

How do I disconnect a Bluetooth device?

Press and hold the Bluetooth button on the Glowtive to disconnect the currently connected Bluetooth device and return the speaker to pairing mode.

You can also disconnect through your phone or tablet's Bluetooth settings.

What is the Bluetooth range?

Glowtive has a Bluetooth range of up to 100 ft / 30.5 m.

Actual range can be affected by walls, furniture, movement, wireless interference, and other obstructions.

Can two Bluetooth devices connect to the Glowtive at the same time?

Yes. Dual-Connect™ Audio allows two Bluetooth devices to be connected simultaneously.

If music is playing from Device A and playback is started from Device B, Device A will pause and Device B will begin playing through the Glowtive. Starting playback again from Device A will pause Device B.

Can I use Dual-Connect and Multi-Sync at the same time?

No. Dual-Connect Audio cannot be used while the Glowtive is operating in Multi-Sync mode.

What should I do if my device will not connect through Bluetooth?

Try the following:

Move your Bluetooth device and Glowtive closer together.
Make sure there are no significant obstructions between the devices.
Press and hold the Bluetooth button to disconnect any currently connected Bluetooth device.
Turn Bluetooth off and back on from your phone or tablet.
Power the Glowtive off and back on.
Try pairing again.

If you have previously connected to the Glowtive, locate GLOWTIVE in your device's Bluetooth settings and select Forget or Unpair. Restart the Glowtive and attempt to pair again.

If another previously paired device is nearby, the Glowtive may reconnect to it automatically. You may need to disconnect or disable Bluetooth on that device as well.

Multi-Sync™

Can I connect multiple Glowtive speakers together?

Yes. Glowtive supports Multi-Sync™, allowing you to synchronize audio with multiple compatible ION Audio Multi-Sync speakers.

Up to 100 Multi-Sync speakers can be linked.

How do I connect multiple Glowtive speakers using Multi-Sync?

Connect your Bluetooth device to one Glowtive. This will become the primary speaker.
Double-press the Bluetooth button on the primary Glowtive.
The Bluetooth LED will change from blue to solid white, indicating Multi-Sync mode.
Power on the additional compatible speakers.
Disconnect any Bluetooth devices currently connected directly to the secondary speakers by pressing and holding their Bluetooth buttons.
Double-press the Bluetooth button on each secondary speaker to enter Multi-Sync mode.
The secondary speakers will begin searching for the primary speaker.

Once synchronized, the Bluetooth LED on a secondary Glowtive will illuminate solid green. If voice prompts are enabled, you will also hear "Synced."

How far apart can Multi-Sync speakers be?

Multi-Sync provides a range of up to 100 ft / 30.5 m between speakers.

For faster and more reliable synchronization, keep the speakers closer together and minimize obstructions.

How do I exit Multi-Sync mode?

Double-press the Bluetooth button again to exit Multi-Sync mode.

Why is my Bluetooth audio cutting in and out?

If you're experiencing audio dropouts, the Glowtive may be attempting to connect to another speaker while operating in Multi-Sync mode.

Double-press the Bluetooth button to exit Multi-Sync mode and check whether normal playback resumes.

Lights

What lighting modes are available?

Glowtive provides the following lighting options:

Candle Flicker
Candle Color Solid, High
Candle Color Solid, Medium
Candle Color Solid, Low
Color Cycling
Beat Sync
Off

Press the Lights button to cycle through the available modes.

Can I select a specific color?

While using Color Cycling mode, press and hold the Lights button to freeze the lighting on the currently displayed color.

Press and hold the Lights button again to resume color cycling.

Do the lights react to music?

Yes. Beat Sync mode slowly cycles through multiple colors while reacting to the beat of the music being played.

Ambient Sounds

Does the Glowtive have built-in sounds?

Yes. The Glowtive includes 10 built-in atmospheric sounds that can be played without streaming music from another device.

What ambient sounds are included?

The built-in sounds are:

Babbling Brook
Ocean Waves
Rain Forest
Rain
White Noise
ASMR-inspired Brushing
Bonfire
Dreamscape
Tibetan Bowls
Traffic

How do I play the built-in ambient sounds?

Press the Ambient Sounds button to enter Ambient Sounds mode.

Use Play/Pause to start or stop playback and the Previous/Next Track buttons to cycle through the available sounds.

Press the Ambient Sounds button again, or press the Bluetooth button, to return to Bluetooth playback.

ION Sound Control App

Can I control the Glowtive from my phone?

Yes. Glowtive is compatible with the ION Sound Control™ app.

Connect your phone or tablet to Glowtive through Bluetooth and then open the ION Sound Control app.

What can I control with the ION Sound Control app?

The app provides access to several Glowtive functions and settings, including:

Speaker volume
Voice prompts
Lighting modes and colors
EQ
Bluetooth connection status
Track controls
Ambient sounds
Multi-Sync instructions
Battery status
Product support and warranty information

Why does the ION Sound Control app request Bluetooth or Location permissions?

The app may request access to Bluetooth and Location Services so it can locate and communicate with your Glowtive.

For the best experience, use the most current version of Android or iOS available for your device.

Smart Connect and Voice Assistants

Can I use my phone's voice assistant through the Glowtive?

Yes. Glowtive's Smart Connect Mode allows you to communicate with a compatible Android or iOS device's smart assistant.

How do I activate my smart assistant?

Connect your phone to Glowtive through Bluetooth.
Press and hold the Play/Pause button.
If music is playing, it will pause.
Speak your command toward the Glowtive's microphone.
Your device's smart assistant response will play through the Glowtive.

For best results, speak at a normal volume from within approximately 3.2 ft / 1 m of the microphone.

Water Resistance and Outdoor Use

Is the Glowtive waterproof?

Glowtive has an IPX5 water-resistant rating and is designed to withstand splashes and light rain.

However, water-resistant does not mean waterproof. Do not submerge the speaker in water.

Can I leave the Glowtive outside?

The Glowtive is designed for outdoor use, but it should be brought indoors during:

Heavy rain
Extreme cold
Melting snow
Other severe weather conditions

Do not place the Glowtive in standing water or puddles.

Can I charge the Glowtive when it is wet?

No. Do not connect the Glowtive to a charger in a wet environment.

Make sure the speaker's charging port, USB cable, power adapter, and electrical outlet are completely dry before making any charging connections.

Audio and Controls

Does the Glowtive provide 360° sound?

Yes. Glowtive is designed to provide a 360° sound experience, allowing audio to project around the speaker rather than toward only one listening position.

Does the Glowtive have an AUX input?

Yes. The Glowtive has a 1/8-inch / 3.5 mm Aux input located on the rear panel.

This can be used to connect compatible external audio sources such as an MP3 player or other device with an analog audio output.

What speakers are inside the Glowtive?

The Glowtive contains:

One 3.5-inch / 88.9 mm driver
Two 1-inch / 25.4 mm tweeters
Two passive radiators

The specified frequency response is 80 Hz to 20 kHz.

Can I disable the voice prompts?

Yes. Double-press the Power button to turn Glowtive's voice prompts on or off.

Why does my Glowtive turn itself off?

The Glowtive will automatically power off after approximately 15 minutes if no audio is playing.

Troubleshooting

What should I do if the Glowtive is not charging?

Make sure:

The USB-C charging cable is securely connected to the Glowtive.
The cable is securely connected to the USB power source.
The power adapter is properly connected to a working outlet.
The charging port, cable, and adapter are dry and free of debris.

If the battery still does not charge, contact ION Audio Support.

What should I do if the sound is distorted?

Try lowering the volume on your connected audio source.

Excessively high output from your phone, tablet, or other audio source can cause distortion.

What should I do if there is too much bass or the audio is clipping?

Reduce the bass using the Glowtive's EQ or your connected device's EQ or tone controls.

Reducing excessive bass may also allow the speaker to reach a higher listening level before audible clipping or distortion occurs.

Why do I hear a hum when using the AUX input?

If you hear a hum while using a wired audio connection:

Disconnect the AUX cable to determine whether the cable may be causing the problem.
Keep audio signal cables away from power cables.
If multiple pieces of audio equipment are being used, connect their power cables to outlets that share a common ground.

Technical Specifications

What is the Glowtive's battery capacity?

The internal rechargeable battery is rated at:

2200 mAh / 7.4V

What are the Glowtive's main technical specifications?

Specification	Glowtive
Model	iSP138C
Frequency Response	80 Hz to 20 kHz
Water Resistance	IPX5
Bluetooth Range	Up to 100 ft / 30.5 m
Multi-Sync Range	Up to 100 ft / 30.5 m between speakers
Battery	2200 mAh / 7.4V
Battery Life	Up to 10 hours
Charge Time	Up to 5.5 hours
Charging Power	USB-C, 5V / 2A
AUX Input	1/8 in / 3.5 mm
Dimensions	5.59 × 5.59 × 12 in
Weight	3.75 lbs / 1.70 kg

Actual Bluetooth range, battery runtime, and charging time can vary depending on operating conditions, volume, enabled features, obstructions, and the power adapter being used.

What is included with the Glowtive?

The Glowtive includes the speaker, USB-A to USB-C charging cable, and Quickstart Guide.

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